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Text to 9-1-1 now available

Post Date:03/29/2018 4:07 pm

Buckeye’s Police Department is proud to be part of the collaborative efforts with the Maricopa Association of Governments and the disabled community to launch Text to 9-1-1 service today.Text To 911 Call if you can, text if you can't

“Call if you can, text if you can’t” is the key message to remember if you encounter an emergency or are in imminent danger.

A traditional voice call is always the preferred option during an emergency. However, for the disabled community or when someone is unable to talk out loud to a 9-1-1 operator because they are in danger, it is a vital alternative.

This new technology allows emergency responders to interact with residents with disabilities or for people in a situation that makes it dangerous to call 9-1-1-, such as a domestic violence or hostage situation.

At this time, text to 9-1-1 only accepts text only in English and does not automatically provide dispatchers with your location. So, it’s important to include your address/location when using this service. Also group texts and language translations are not yet supported, but are in development.

Buckeye’s call center personnel have been trained over the last several months to be ready for the launch of this new service.

The service was purchased by MAG in August of 2017, and the city of Phoenix administers the service for the Maricopa Region 9-1-1, which is comprised of twenty-six 9-1-1 call centers, including the Buckeye Police Department.

For additional details, please see our Frequently Asked Questions.

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